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Deal With Angry Customers

By staying calm, you may be able to satisfy even the most upset customer. Even if you don’t, you can maintain your professionalism. One of the hardest things to teach people who are new to customer service is the art of staying calm when you have to deal with angry customers. While there’s nothing easy [...]

By |May 16th, 2015|Customer Service Training, Homepage, White Papers|Comments Off on Deal With Angry Customers

5 Good Reasons Why Your Company Should Invest in Management Training

Why You Should Invest in Management Training From Proven Training Solutions When you work in a professional structure, it is important to plan for the future of your company. One of the best ways to do this is with management training. Today we are going to share 7 reasons why your business should invest in training [...]

By |October 8th, 2014|Homepage, Management Training|Comments Off on 5 Good Reasons Why Your Company Should Invest in Management Training

Workplace Sensitivity Training – by Proven Training Solutions

Has your workplace become a bit “too casual”? Maintaining the balance between friendliness and professionalism amongst your staff members can be a difficult task. While on one hand it is beneficial to nurture teamwork and comradeship between co-workers, on the other you want to maintain respect and order within your place of business. Occasionally, when [...]

By |August 27th, 2014|Homepage, Sensitivity Training|Comments Off on Workplace Sensitivity Training – by Proven Training Solutions