Customer ServiceDelivering World Class Customer Service

  • Customers aren’t coming back for repeat business often enough
  • Customer complaint rates are increasing
  • Service representatives aren’t probing deeply enough to maximize the business opportunity
  • Customers complain about the treatment and the level of service they receive
  • Service people aren’t thinking outside the box to solve customer problems
  • Service people view some customers as impositions, not opportunities
  • Service representatives quickly transfer difficult customers afraid of trying to work with them
  • Customer service representatives are feeling increased stress and pressure
  • Service people come across as curt or terse to difficult customers
  • Employees haven’t received customer service training

Click here for Customer Service Training Benefits, Deliverables & Course Outline

Defusing Difficult & Demanding Customers

  • Customer complaint rates are increasing
  • Service representatives quickly transfer difficult customers afraid of trying to work with them
  • Customers aren’t coming back for repeat business
  • Customers complain about the treatment and the level of service they receive
  • Service people aren’t thinking outside the box to solve customer problems
  • Customer service representatives are feeling more stress and pressure
  • Service people view demanding customers as impositions, not opportunities
  • Service people come across as curt or terse to difficult customers
  • Service people are afraid to deal with demanding customers and give away too much
  • Employees haven’t received effective customer service training

Click here for Customer Service Training Benefits, Deliverables & Course Outline  

Deliver Seamless Internal Customer Service

  • Internal silos & barriers are affecting communication & collaboration
  • External customers complain about the treatment and the level of service they receive
  • Internal employees aren’t accepting accountability & responsibility
  • We aren’t all playing for the same ‘home team’
  • Internal employees don’t treat co-workers like customers
  • Employees aren’t thinking outside the box to solve customer problems
  • Internal employees don’t see their place in the “big customer service picture”
  • Personality cliques  are affecting how departments work together

Click here for Internal Customer Service Training Benefits, Deliverables & Course Outline  

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