Training Benefits & Deliverables:

  • Improve employee performance and results through a more effective coaching and leadership training
  • Enhance feedback and criticism skills that result in changed performance
  • Establish organizational consistency in formal and informal disciplinary practices
  • Boost the productivity and quality of individuals and teams by coaching and counseling employees effectively
  • Succeed with angry and emotional employees
  • Improve the motivation and morale of employees
  • Safely and legally discipline employees with coaching and counseling employees skills
  • Make your feedback more effective in changing behavior and performance
  • Document employee performance, behavior and attitude safely and consistently
  • Establish and enforce consistent progressive discipline practices
  • Choose the right words to improve understanding and reduce defensiveness in coaching or counseling
  • Document verbal and written warnings consistently and safely
  • Develop more powerful and effective communication skills
  • Defuse angry and emotional employees more successfully by coaching and counseling employees
  • Handle difficult and sensitive issues more confidently
  • Maximize the results of effective criticism
  • Support supervisors and managers with coaching and counseling employees training

Course Outline:

I.   Developing the Foundation for Constructive Leadership

  1.  Establishing confidence and trust with our employees
  2. Understanding the influence of management styles on employee behavior
  3. Dealing with different personalities
  4. Using common sense motivating factors

II. Coaching Employees for Maximum Performance

  1. Creating a team vision
  2. Making employees accountable and responsible
  3. Giving effective positive and negative feedback
  4. Using feedback to change employee behavior
  5. Choose the right words for more constructive criticism
  6. Gain their commitment to improve
  7. 5 step coaching plan

III. Counseling Employees to Improve Performance

  1.  Using performance appraisals to drive improvement
  2. Using constructive versus destructive communication
  3. Issuing and documenting formal and informal verbal warnings
  4. A 5 step counseling plan
  5. Developing a PIP-performance improvement plan that works
  6. Legally safe written warning documentation
  7. Progressive disciplinary guidelines

IV. Difficult Coaching & Counseling Situations

  1.  Employees bringing personal problems to work
  2. Handle difficult or explosive personalities and behaviors
  3. Safely terminate employees who don’t improve
  4. Coach employees who are personal friends or former peers
  5. Counsel employees who are older than or have more seniority than the manager
  6. Deal with chronic complainers and gripers
  7. Learn the keys to coaching and leadership

 
info@proven-training-solutions.com