Training Benefits & Deliverables:

  • Improve the personal productivity of managers and supervisors
  • Develop more effective and productive employees & teams by using your delegation skills
  • Increase the motivation and morale of your employees
  • Delegate successfully knowing the job will be done correctly
  • Improve the process and effectiveness of how tasks are accomplished with delegation skills
  • Become a more effective communicator
  • Increase your active listening skills
  • Set, develop and communicate more clear performance expectations with delegation skills
  • Overcome the most common barriers and obstacles to delegating
  • Don’t lose control over delegated duties and goals

Course Outline:

I.   Understand the fundamentals of delegation

  1. Explore the advantages & disadvantages of delegation
  2. Identify potential employee obstacles to accepting delegated tasks
  3. Discover the most common management obstacles to delegating
  4. Understanding that delegation isn’t abdication
  5. Learn the characteristics of an effective delegator with delegation skills
  6. Identify the wrong way to delegate
  7. See how delegation fits into your job and responsibilities
  8. Recognize common delegation pitfalls and how to avoid them
  9. Combining delegation with good time management practices

II.   Choosing the right task and the right person

  1. Know when to delegate and when to do it yourself
  2. Establish criteria that identifies which tasks are appropriate for delegation
  3. Determine who to choose for what task
  4. Identify key objections and resolve or negotiate resistance
  5. Picking the right person for the task
  6. Identify different ways of delegating tasks
  7. 4 steps to delegating and developing employees
  8. Understanding the different degrees and levels of delegation
  9. Identify the criteria for fair and responsible delegation to all employees
  10. Using delegation as an employee or team developmental tool

III.   Establishing appropriate levels of authority with your delegation skills

  1. Explore the value of empowerment
  2. Recognize what motivates employees to take personal responsibility of their tasks
  3. Identify and choose the appropriate level of authority for the person and the task
  4. Communicating authority changes to other employees
  5. Manage your expectations fairly and consistently
  6. Increase the delegate’s accountability and responsibility

IV.   Communication skills to get delegation results

  1. Learn the 3 most important components of communication needed to delegate
  2. Develop multiple techniques for defining expectations
  3. Describe the end result and the measures more effectively
  4. Give better instructions for better delegation results
  5. Ask better questions and listen more effectively
  6. Learn how to turn the task into a challenge
  7. Check and gauge your employee’s understanding levels
  8. Simple one-on-one training tips to ensure delegation success

V.   Monitoring delegation

  1. Five ways of monitoring delegation
  2. Review and manage progress appropriately to the situation
  3. Give feedback more constructively and effectively
  4. Use constructive coaching techniques to develop employees
  5. Identify when it may be appropriate and necessary to step in and take back over
  6. Handle the situation where the delegated employee makes a mistake
  7. Ways to provide positive recognition for jobs well done

info@proven-training-solutions.com