Training Benefits & Deliverables:

  • Influence without authority in a matrix environment
  • Be a more effective project or matrix team manager when you have to influence without authority
  • Work more effectively within a matrix environment
  • Influence other people to agree with you or see things your way
  • Get things accomplished without having direct line authority
  • Be a more effective communicator when you have to influence without authority
  • Increase your ability to be understood and convey the message you want
  • Reach different communication styles more effectively
  • Understand and remove the most common listening barriers
  • Make more powerful presentations
  • Communicate technical information to non-technical people more successfully

Course Outline:

I. Power and Authority

  1. Define power, authority, responsibility, accountability
  2. Assess your own power-oriented behavior
  3. Class exercise on power and influence
  4. Analysis of matrix power and influence situations

II. Recognizing Influence Opportunities

  1. Definition of influence
  2. Stages of influence
  3. Influence opportunities in four major project phases
  4. Elements of successful communication
  5. Be a more effective communicator
  6. Increase your ability to be understood and convey the message you want
  7. Increase your assertiveness as a communicator

III. Influence Strategies

  1. Influence strategies instrument
  2. Analysis of each participant’s influence tendencies
  3. Case studies to determine the most effective strategy to use in a matrix situation
  4. Identify the 4 most common communication styles
  5. Identify your individual style of communication
  6. Learn how to identify the communication styles of co-workers, clients and customers
  7. Reach different communication styles more effectively
  8. Increase your ability to influence your listeners

IV. Influence and the Organization

  1. How a matrix organizational structure and culture impacts influence
  2. Influencing others in a matrix organization
  3. Identify the 5 most common listening styles
  4. Understand and remove the most common listening barriers
  5. Apply the skills to be a more effective listener
  6. Learn the steps of active listening
  7. Use more powerful questioning techniques to aid understanding
  8. Master the HEAR method of business listening
  • H – How to focus/listen to the message and messenger
  • E – Empathize with what is being said
  • A – Analyze and understand the message
  • R – Respond to both the message and the messenger

V. Plans for Influence

  1. Negotiating skills
  2. The importance of good communication when influencing
  3. Developing communication and negotiation plans
  4. Make more powerful presentations
  5. Communicate technical information to non-technical people
  6. Run more effective project and project and team meetings

info@proven-training-solutions.com