By staying calm, you may be able to satisfy even the most upset customer. Even if you don’t, you can maintain your professionalism. One of the hardest things to teach people who are new to [...]
You have promoted one of your staff to a supervisory position. The employee is honored, flattered and eager to take on new responsibilities. This person was likely chosen due to a strong work ethic and [...]
In the fast paced business world of today, our organizational skills and time management at work can make all the difference between who surges to the front of the pack and who is left choking [...]
In today’s world, with a lagging economy that is only starting to show signs of coming around, stress is one of the biggest contributors to loss of productivity. Companies want all levels of management to [...]
There is no doubt about it the ability to defuse difficult and demanding customers can be hard to master. Not only is it stressful for employees, as they worry about getting in trouble at work [...]
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