Our Approach to Sensitivity Training:

Our common-sensed approach believes the vast majority of managers or employees don’t come to work looking to intentionally be insensitive, disrespectful or harassing.  Something happens: they get emotional; they lose focus; they open their mouth; their brain stops; and quite frankly, they say or do something stupid! We work with the learners to identify their communication and behavior styles and to better understand how their words or actions may be perceived (or misperceived) by others…in many cases, it’s not just what was said or done…it was how or it was where it was said or maybe even what wasn’t said. In our training, learners build action plans to improve their part in developing a more respectful workplace. When we are delivering sensitivity training for managers, we emphasize & reinforce the importance of them being role models to their employees and stewards of your organization.

If our common-sensed approach to sensitivity training interests you, please click through to see our specific programs or complete the request information form to your right…thank you!

Training Benefits & Deliverables:

  • Prevent discrimination or harassment situations from arising with co-workers
  • Build stronger working relationships through increased understanding
  • Establish the foundation for increased respect and understanding when promoting a diverse & harassment free workplace
  • Improve productivity by providing a more comfortable working climate
  • Communicate more professionally and effectively with co-workers and customers
  • Reduce the instances of being misunderstood or misrepresented
  • Reduce the exposure to legal claims by documenting sensitivity training
  • Deal with cultural, generational, and other differences more sensitively
  • Learn communication skills that can eradicate harassment or discrimination when promoting a diverse & harassment free workplace
  • Sensitize employee awareness to colleague perceptions and perspectives
  • Address the most common causes of harassment and disrespect
  • Increase the employee’s understanding of their responsibilities and expectations of behavior when you’re promoting a diverse & harassment free workplace
  • Reinforce your company’s anti-harassment and discrimination policies

Course Outline:

I. Understand and Reinforce the Need for Diversity & Harassment Prevention Training

  1. Review the realities of discrimination and diversity
  2. Identify the importance of diversity training
  3. Develop and present individual goals and objectives
  4. Participate in a harassment & discrimination IQ quiz
  5. Identify the responsibilities of employers and employees in preventing discrimination and/or harassment
  6. Understand the legal liabilities of discrimination and harassment

II. Establish Respect as the Platform for Developing an Inclusive Workplace

  1. Define what a respectful workplace should look like in your organization
  2. Gain an understanding of the right attitudes to create a respectful workplace
  3. Learn the skills to succeed in a diverse workplace and marketplace
  4. Incorporate respect for yourself and others as a corporate value
  5. Define and explain discrimination & workplace harassment
  6. Identify the 10 most common patterns of harassment/discrimination
  7. Develop the foundation for a sensitive and inclusive work environment
  8. Understand the manager as a role model in leading sensitivity change

III. Increase Sensitivity through Respectful Communication Skills

  1. Communicate and review company anti-harassment/discrimination policies and procedures
  2. Learn the steps necessary to establish the correct workplace environment
  3. Understand differences and benefits of working with different genders, cultures and races
  4. Communicate and work more effectively with different people and personalities
  5. Understand how communication styles can affect people’s perceptions
  6. See how humor can be perceived differently
  7. Overcome the most common stereotypes
  8. Review courteous & respectful communication
  9. Understand the importance of being correct in email communications
  10. Review courteous and respectful behavior in all settings
  11. Develop an individual action plan to increase sensitivity and awareness

 

info@proven-training-solutions.com