Our Approach to Sensitivity Training for Doctors:

Our common-sensed approach to sensitivity & diversity training for doctors is different from other training providers. Instead of delivering what is really just a – legally-focused/legally-centric discrimination prevention course – and labeling it “sensitivity training”, we actually identify & address the causes of insensitive, disrespectful or harassing behavior.  Yes, we tackle the legal issues, but they do little to actually change a physician’s behavior or thinking.

We believe the vast majority of  physician’s or PA’s don’t come to work looking to intentionally be insensitive or disrespectful.  Something happens:  they lose their focus; they get emotional; they open their mouth; their brain stops; and quite frankly, they say or do something stupid! We work with the doctors to identify their communication and behavior styles and to better understand how their communications styles may be perceived (or mis-perceived) by others…in many cases, it’s not just what was said…it was how or it was where it was said or maybe even what wasn’t said. In our training, physician’s build action plans to improve their part in developing a more respectful workplace. When we are training physician’s, we emphasize & reinforce the importance of them being role models to staff & patients and representatives of your health care organization.

If our common-sensed approach to sensitivity training interests you, please complete & submit the request information form to your right…thank you!

Training Benefits & Deliverables:

  • Establish foundation for increased respect & understanding within the practice or hospital
  • Prevent insensitivity and/or perceived insensitivity among staff or with patients
  • Build stronger working relationships through improved communication & understanding
  • Improve productivity and patient care by providing a more comfortable working climate
  • Communicate more professionally and effectively with co-workers & patients
  • Prevent discrimination or harassment situations from arising with co-workers or patients by offering sensitivity training for doctors
  • Reduce the instances of being misunderstood or misrepresented
  • Reduce the exposure to legal claims by documenting sensitivity training
  • Deal with cultural, generational, religious and other differences more sensitively
  • Learn communication skills that can remove perceived insensitivity before it begins
  • Sensitize physician’s situational awareness to colleague & patient perceptions and perspectives in our sensitivity training for doctors
  • Address the most common causes of potential insensitivity, harassment and disrespect
  • Increase physician’s understanding of their responsibilities and expectations of behavior
  • Reinforce your hospital or practice’s anti-harassment and discrimination policies
  • Ensure that your policies regarding patient care are understood and followed

Course Outline:

I. Understand and Reinforce the Need for Sensitivity & Communication Skills Training

  1. Review the realities of insensitivity, discrimination and harassment
  2. Identify the importance of sensitivity training for doctors
  3. Participate in a sensitivity & bias assessment
  4. Understand the importance of being sensitive to different peoples
  5. Identify individual responsibility in preventing insensitivity or harassment
  6. Understand the legal liabilities of insensitivity, discrimination and harassment
  7. Realize how communication style can contribute to insensitivity & perceived disrespect

II. Establish Respect as the Platform for Developing an Inclusive Healthcare Workplace

  1. Define what a respectful health care environment should look like in your organization
  2. Gain an improved understanding of the right attitudes to create a respectful workplace
  3. Learn the communication skills to succeed  in a diverse healthcare environment
  4. Incorporate respect for yourself and others as a core value
  5. Define and explain both real and perceived insensitivity, discrimination or harassment
  6. Identify the 10 most common patterns of insensitivity & disrespectful behavior
  7. Develop the foundation for a sensitive and inclusive healthcare and work environment

III. Increase Sensitivity & Awareness in Healthcare with Respectful Communication Skills

  1. Communicate & review hospital or practice anti-harassment/discrimination policies during sensitivity training for doctors
  2. Identify state and federally protected groups
  3. Learn the steps necessary to establish the correct workplace environment
  4. Communicate and work more effectively with different people and personalities
  5. Understand how communication styles can affect people’s perceptions understandings
  6. Overcome the most common stereotypes
  7. Review courteous & respectful communication
  8. Review courteous and respectful behavior in healthcare settings
  9. Develop an individual action plan to increase sensitivity & respectful communication