Training Benefits & Deliverables:

  • Build stronger working relationships through increased understanding in our sensitivity training for managers
  • Increase manager’s understanding of their responsibilities as a role model
  • Improve productivity by providing a more comfortable working climate
  • Communicate more professionally and effectively with employees
  • Reduce the instances of being misunderstood or misrepresented
  • Reduce the exposure to employment and labor law claims by documenting sensitivity training for managers
  • Deal with cultural, generational, religious and other differences more sensitively
  • Learn communication skills that can eradicate harassment and discrimination before it begins
  • Sensitize managers to employee perceptions and perspectives
  • Address the most common causes of harassment and disrespect
  • Reinforce your company’s anti-harassment and discrimination policies
  • Meet and document workplace sensitivity, diversity and discrimination prevention training

Course Outline:

I. Understand and reinforce the need for sensitivity training for managers and cultural awareness training

  1. Sensitivity and discrimination facts and figures
  2. The realities of discrimination and sensitivity
  3. Identify the importance of anti-harassment and sensitivity training
  4. Develop and present course goals and objectives
  5. Participate in a harassment & discrimination IQ quiz
  6. Identify the responsibilities of managers in preventing harassment
  7. Understand management related legal liabilities

II. Identify and define discrimination & harassment

  1. Define and explain discrimination
  2. Define and explain workplace harassment
  3. Define and explain sexual harassment
  4. Know how federal and state laws affect you and your employees
  5. Know who is a member of a protected group and who is not
  6. Participate in an exercise to identify the 10 most common patterns of harassment/discrimination

III. Increase Sensitivity & Prevent harassment/discrimination in the Workplace

  1. Communicate and review company anti-harassment/discrimination policies and procedures
  2. Learn the steps necessary to establish the correct workplace environment
  3. Understand differences and benefits of working with different genders
  4. Understand differences and benefits of working with different cultures
  5. Understand differences and benefits of working with different races
  6. Communicate and work more effectively with different people and personalities

IV.   Understand how communication styles can affect people’s perceptions

  1. Identify and examine differences in styles of communication
  2. Compare & contrast the strengths/weaknesses of different communication styles
  3. See how humor can be perceived differently in our sensitivity training for managers
  4. Overcome the most common stereotypes that we all have
  5. Identify instances of disrespectful communication
  6. Review courteous/respectful communication for business communication
  7. Understand the importance of being correct in email communications
  8. Review courteous and respectful behavior in business settings

V. Case study application, course review and action plan development

  1. Participate and resolve sensitivity and potential harassment case studies
  2. Participate in a comprehensive course review of sensitivity training for managers
  3. Develop individual action plans to increase sensitivity and awareness