Our Approach to Sensitivity Training for Managers:

Our common-sensed approach believes the vast majority of managers don’t come to work looking to intentionally be insensitive, disrespectful or harassing.  Something happens: they get emotional; they lose focus; they open their mouth; their brain stops; and quite frankly, they say or do something stupid! We work with the learners to identify their communication and behavior styles and to better understand how their words or actions may be perceived (or misperceived) by others…in many cases, it’s not just what was said or done…it was how or it was where it was said or maybe even what wasn’t said. In our training, managers build action plans to improve their leadership role in enhancing a more respectful workplace. When we deliver sensitivity training for managers, we especially emphasize & reinforce the importance of them being role models to their employees and stewards of your organization.

If our common-sensed approach to sensitivity training for managers interests you, please complete & submit the request information form to your right…thank you!

 

Enhancing Sensitivity, Respect & Communication Skills in the Workplace

 

Training Benefits & Deliverables:

  • Improve productivity by providing a more comfortable working climate
  • Reduce the exposure to legal claims by documenting sensitivity training for managers
  • Build stronger working relationships through improved communication & understanding
  • Decrease turnover due to interpersonal conflicts and/or toxic workplace environment
  • Establish the foundation for increased respect and understanding in the workplace with sensitivity training for managers
  • Increase situational awareness of how different communication & behavior styles may be interpreted
  • Become more aware of the negative consequences of certain types of actions and behaviors
  • Learn to interact and communicate in a more professional and civil manner
  • Become more aware of your personality and how it may be perceived by others
  • Communicate more professionally and effectively with co-workers and employees
  • Reduce the instances of being misunderstood or misrepresented with sensitivity training for managers
  • Learn communication skills that can prevent harassment or insensitivity before it begins
  • Sensitize employee awareness to colleague & employee perceptions and perspectives
  • Address the most common causes of insensitivity, harassment and disrespect
  • Increase the employee’s understanding of their responsibilities and expectations of behavior
  • Reinforce your anti-harassment and/or discrimination policies

 

Training Course Outline:

I. Understand and Reinforce the Need for Sensitivity, Diversity &  Communication Skills Training 

  1. Review the realities of sensitivity, harassment and unproductive behavior
  2. Review and understand federal and state anti-discrimination & anti-harassment laws/guidelines
  3. Identify the importance of sensitivity, diversity and situational awareness training
  4. Develop and present individual goals and objectives for the sensitivity training for managers
  5. Participate in a sensitivity, disrespect & harassment assessment
  6. Identify the responsibilities of all employees & managers in preventing insensitivity or harassment
  7. Understand the potential legal liabilities of insensitivity and harassment
  8. Realize how communication styles can contribute to insensitivity & perceived disrespect
  9. Identify the 10 most common workplace patterns of insensitivity, harassment or disrespect
  10. Develop the foundation for a sensitive and inclusive work environment
  11. Understand that management must serve as role models for respectful communication

II. Establish Respect as the Platform for Developing an Inclusive Workplace

  1. Define what a respectful workplace should look like in your organization
  2. Identify the advantages of working in a respectful and harassment-free workplace
  3. Gain an understanding of the right attitudes to create a respectful workplace
  4. Learn the communication skills to succeed & communicate in a diverse workplace
  5. Incorporate respect for yourself and others as a core value
  6. Define and explain both real and perceived insensitivity & workplace harassment
  7. Identify how personalities can contribute to insensitive and disrespectful behavior
  8. Assess your personality and communication style
  9. Assess the strengths and weaknesses of your personality and communication style

III. Increase Sensitivity & Awareness in the Workplace through Respectful Communication Skills

  1. Communicate and review anti-harassment/discrimination policies and procedures in sensitivity training for managers
  2. Learn the steps necessary to establish the correct workplace environment
  3. Understand differences and benefits of working with different genders, cultures and races
  4. Communicate and work more effectively with different people and personalities
  5. Understand how communication styles can affect people’s perceptions
  6. See how humor can be perceived differently
  7. Overcome the most common stereotypes
  8. Review courteous & respectful communication in the workplace
  9. Understand the importance of being correct in email communications
  10. Review courteous and respectful behavior in business settings
  11. Develop an individual action plan to increase sensitivity, respect and awareness

info@proven-training-solutions.com