Training Benefits & Deliverables:

  • Reduce exposure to potential discrimination or unfair labor practices claims
  • Improve employee performance through a more effective coaching and discipline skills
  • Enhance feedback and criticism skills that result in changed performance
  • Establish organizational consistency in formal and informal disciplinary practices
  • Boost the productivity and quality of individuals and teams
  • Succeed with angry and emotional employees
  • Improve the motivation and morale of employees
  • Safely and legally discipline employees
  • Document employee performance, behavior and attitude safely and consistently
  • Choose the right words to improve understanding and reduce defensiveness in coaching or disciplining
  • Document verbal and written warnings consistently and safely
  • Develop more powerful and effective communication skills
  • Defuse angry and emotional employees more successfully
  • Handle difficult and sensitive issues more confidently
  • Maximize the results of effective criticism

Course Outline:

I.  Developing the Foundation for Corrective Coaching

  1. Establish the requisite level of confidence and trust with our employees
  2. Understanding the influence of our management style has on employee behavior
  3. Deal with different personalities more effectively
  4. Use employee motivating factors to prevent corrective coaching
  5. Differentiate between coaching, counseling and discipline
  6. Identify what employees should expect from our coaching
  7. Understand your role as a corrective coach

 II. Corrective Coaching for Effective Behavior Change

  1. Ensure employees understand expectations and roles
  2. Increase employee accountability and responsibility
  3. Give effective positive and negative feedback
  4. Use feedback to change employee behavior
  5. Choose the right words for more constructive criticism
  6. Gain their commitment to improve
  7. Use a 5 step coaching plan to improve and develop employee performance

 III. Use Discipline as a Tool to Improve Employees   

  1. Use performance appraisals to support coaching and discipline
  2. Enhance constructive versus destructive communication
  3. Safely document corrective coaching and informal verbal warnings
  4. Safely document formal verbal and written warnings
  5. Apply a 5 step counseling plan to discipline an employee
  6. Develop a PIP – Performance Improvement Plan – that works
  7. Develop consistent and safe progressive disciplinary guidelines

IV. Difficult Corrective Coaching & Discipline Situations

  1.  Employees bringing personal problems to work
  2. Handle difficult or explosive personalities and behaviors
  3. Safely terminate employees who don’t improve
  4. Coach employees who are personal friends or former peers
  5. Counsel employees who are older than or have more seniority than the manager
  6. Deal with chronic complainers and gripers
  7. Learn the keys to coaching and discipline