Conflict Management Techniques for Managers
Training Benefits & Deliverables:
- Reduce conflict with proven conflict management techniques
- Resolve conflict through improved interpersonal problems solving techniques
- Increase morale and build more productive teams with positive conflict management techniques
- Lead and motivate employees out of conflict causing behaviors
- Handle anger and emotion more professionally with positive conflict management techniques
- Open the lines of communication to minimize conflict
- Prevent conflict by understanding and reducing the causes of conflict
- Overcome the fear of conflict and take advantage of the growth opportunities conflict offers
- Resolve conflict more effectively by applying critical rules of inter-personal problem solving
- Diagnose disagreements and build a framework of trust for your team
- Confront employees in a calm and professional manner through assertive communication techniques
- Deal with negative or aggressive behaviors more successfully with positive conflict management techniques
- Handle emotions more appropriately by implementing an easy to use 4 stage anger management response
- Know what to do when someone’s anger threatens to turn into violence
- Develop powerful and active listening skills that can prevent misunderstandings
- Establish the appropriate follow-up steps once the confrontation is over
- Support managers and supervisors with conflict management training and conflict resolution training
Course Outline
I. Causes of Conflict
- Where does conflict come from
- Dealing with conflict
- Understanding different personalities
- Motivating factors on the job
II. Overcoming the Most Common Reasons for Conflict
- Creating the proper workplace climate
- Establish appropriate rules of discipline
- Dealing with personal problems brought to work
- Understand the ADA and FMLA
- Overcome resistance to change
- Dealing with age and cultural differences
- Handling “Know-it-Alls” and other problem behaviors
III. The Manager’s Role in Managing Conflict
- Creating a performance turn-around plan
- Mediating conflict between employees
- Dealing with employees who won’t change
- Safe guidelines for documenting problems
- 5 steps of disciplinary action
- Developing a coping strategy to live with problems
IV. Prevent Conflict Proactively
- Establish confidence and trust with our employees
- Spot potential conflict warning signals early
- Recognize the early signs of attitude or burn out problems
- Create employee attitude tune-up plans
