Defusing Employee Attitude Problems

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Leadership Skills Training Benefits & Deliverables:

  • Lead and motivate employees more successfully with effective management training tips
  • Strengthen manager’s confidence in guiding their employees with a motivating leadership training
  • Develop improved and consistent management level decision-making with leadership skills training
  • Boost the performance and productivity of departments and employees
  • Increase the accountability and responsibility levels of employees with leadership skills training
  • Develop better communication techniques with peers and employees
  • Establish confidence and trust with employees through consistent management actions
  • Change behavior and performance with more effective feedback with leadership skills training
  • Identify what employees really need from you as a leader and tools to deliver it
  • Work with different types of people and personalities more successfully
  • Establish and enforce legally safe progressive discipline practices
  • Defuse angry and emotional employees more effectively
  • Create and maintain a consistent team vision with your employees
  • Delegate effectively without losing control of work quality
  • Handle difficult or sensitive situations more confidently with emotional intelligence training
  • Support managers and leaders ability to work more effectively with people by providing emotional intelligence training

Course Outline

I.  Developing the Foundation for Constructive Leadership

  1. Establishing confidence and trust with our employees
  2. Understanding the influence of leadership styles on employee behavior
  3. Leadership Styles- common traits of successful off-site leaders
  4. Dealing with different personalities
  5. Using common sense motivating factors
  6. Leadership styles needed to be a positive role model

II.  Leading Employees for Maximum Performance

  1. Creating a team vision
  2. Effective delegation skills
  3. Making employees accountable and responsible
  4. Giving effective positive and negative feedback
  5. Using feedback to change employee behavior
  6. Choose the right words for more constructive criticism
  7. Gain their commitment to improve
  8. A 5-step leadership plan

III.  Leading Employees to Improve Performance with Emotional Intelligence

  1. Develop an effective leadership communication network
  2. Understand the importance of emotional intelligence in leadership skills
  3. Identify your emotional intelligence strengths and weaknesses
  4. Utilize emotional intelligence to maximize people’s performance
  5. Recognize the emotional intelligence factors of your employees
  6. Using performance appraisals to drive improvement
  7. Using constructive versus destructive communication to lead
  8. Issuing and documenting formal and informal verbal warnings
  9. A 5-step coaching plan
  10. Developing a PIP-performance improvement plan that works
  11. Use incentives and reinforcements successfully

IV.  Difficult Leadership Situations

  1. Employees bringing personal problems to work
  2. Handle difficult or explosive personalities and behaviors
  3. Safely terminate employees who don’t improve
  4. Coach or counsel employees who are personal friends or former peers
  5. Deal with chronic complainers and gripers
  6. Learn the keys to leadership

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