Effectively Manage & Communicate in a Diverse Workplace

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Training Benefits and Deliverables:

  • Exceeds all employer training requirements for the upcoming state of New York & New York City harassment prevention laws
  • Communicate more professionally and effectively with co-workers with our diversity and sensitivity training
  • Reduce the instances of insensitive comments being made
  • Eliminate potentially offensive situations from taking place
  • Modify and improve the communication and behavioral styles of an “old boy’s network” through diversity and sensitivity training
  • Keep humor from going too far or becoming insensitive in the work place
  • Reduce the instances of being misunderstood or misrepresented
  • Deal with cultural, generational, religious and other differences more sensitively
  • Learn communication skills that can eradicate harassment and discrimination before it begins
  • Build stronger working relationships through increased understanding in our diversity and sensitivity training
  • Improve productivity by providing a more comfortable working climate with diversity and sensitivity training
  • Become more aware of employee or colleague perceptions and perspectives

Course Outline

I.   Managing with Sensitivity and Diversity

  1. Overcome the most common labels and stereotypes
  2. Establish the basis for trust and confidence with our employees
  3. Understand how your leadership style influences sensitivity and inclusion
  4. See how humor and ‘off-hand remarks’ can be perceived differently by others
  5. Understand and overcome the most common causes for insensitivity
  6. Identify environmental differences between genders, religions and cultures

II. Develop Respectful Communication Skills

  1. Identify and examine the 4 main styles of communication
  2. Compare & contrast the strengths/weaknesses of different communication styles
  3. Develop an action plan to improve your communication skills
  4. Become more flexible in order to communicate more effectively with other people
  5. Develop active listening skills
  6. Identify words, phrases and situations that may appear disrespectful to others

III. Managers as Leaders & Role Models in Creating a Respectful Workplace

  1. Assess your skills in managing in our diversity and sensitivity training
  2. Overcoming the negatives of an “old boy’s network”
  3. Build and maintain credibility with a diverse workforce
  4. Reinforce courteous and respectful words/phrases proper for business communication
  5. Exhibit courteous and respectful behavior in office and business settings
  6. Learn the 5 fundamental skills of sensitive and diverse leadership

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