Effectively Manage & Communicate in a Diverse Workplace
Training Benefits and Deliverables:
- Exceeds all employer training requirements for the upcoming state of New York & New York City harassment prevention laws
- Communicate more professionally and effectively with co-workers with our diversity and sensitivity training
- Reduce the instances of insensitive comments being made
- Eliminate potentially offensive situations from taking place
- Modify and improve the communication and behavioral styles of an “old boy’s network” through diversity and sensitivity training
- Keep humor from going too far or becoming insensitive in the work place
- Reduce the instances of being misunderstood or misrepresented
- Deal with cultural, generational, religious and other differences more sensitively
- Learn communication skills that can eradicate harassment and discrimination before it begins
- Build stronger working relationships through increased understanding in our diversity and sensitivity training
- Improve productivity by providing a more comfortable working climate with diversity and sensitivity training
- Become more aware of employee or colleague perceptions and perspectives
Course Outline
I. Managing with Sensitivity and Diversity
- Overcome the most common labels and stereotypes
- Establish the basis for trust and confidence with our employees
- Understand how your leadership style influences sensitivity and inclusion
- See how humor and ‘off-hand remarks’ can be perceived differently by others
- Understand and overcome the most common causes for insensitivity
- Identify environmental differences between genders, religions and cultures
II. Develop Respectful Communication Skills
- Identify and examine the 4 main styles of communication
- Compare & contrast the strengths/weaknesses of different communication styles
- Develop an action plan to improve your communication skills
- Become more flexible in order to communicate more effectively with other people
- Develop active listening skills
- Identify words, phrases and situations that may appear disrespectful to others
III. Managers as Leaders & Role Models in Creating a Respectful Workplace
- Assess your skills in managing in our diversity and sensitivity training
- Overcoming the negatives of an “old boy’s network”
- Build and maintain credibility with a diverse workforce
- Reinforce courteous and respectful words/phrases proper for business communication
- Exhibit courteous and respectful behavior in office and business settings
- Learn the 5 fundamental skills of sensitive and diverse leadership
