Deliver Evaluations That Really Improve Performance
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Performance Evaluation Training Objectives & Deliverables:
- Improve the consistency of the evaluation and rating process among managers and departments
- Increase the confidence and comfort levels of managers and supervisors in conducting appraisals
- Boost employee performance and morale through more accurate feedback
- Establish the fundamentals for an effective performance management process
- Avoid potentially adverse legal and financial exposure with performance evaluation training
- Generate better understanding and fewer arguments in evaluation meetings
- Develop the basis for an effective evaluation process that has the support of everyone
- Design an effective evaluation form that can be fairly and consistently used
- Use clear performance standards and goals to communicate expectations more effectively
- Understand the legal ramifications of performance appraisals to keep you and the company safe
- Set a more positive and productive tone to performance evaluations
- Avoid overly-subjective evaluation ratings by understanding how we really rate performance
- Conduct a more receptive and responsive evaluation interview with performance evaluation training
- Handle evaluations that become emotional without losing your cool
- Know the benefits and liabilities of using self, peer or upward evaluations
Course Outline
I. Developing the Foundation for Constructive Performance Management
- Establish confidence and trust with your employees with performance evaluation training
- Apply the performance management cycle to improve employee performance
- 5 things our employees should expect from us and our evaluations
- Answers to the most pressing evaluation questions
- Avoid the most common rating errors with performance evaluation training
- Setting goals for the evaluation process
II. Setting the Stage for Effective Performance Evaluations
- Understand the importance of performance standards, goals and measures
- Differentiate between performance standards and performance goals
- Develop performance standards for employees in performance evaluation training
- Develop performance goals for employees
- Identify the effect a good or bad evaluation form can have on the process
- Design a new form or learn to make the current one more effective
- Understand the legal “do’s & don’ts” of performance evaluations
- Answer the dilemma of including or excluding pay raises with performance evaluations
- Keep employees from talking about and comparing evaluation ratings
III. Conduct Constructive Evaluation Interviews
- Develop a pre-evaluation checklist to make sure details aren’t overlooked
- Improve your verbal and non-verbal communication skills
- Develop more constructive and less destructive feedback skills
- Enhance your listening skills
- Become an active listener and communicator
- Handle emotional performance reviews more comfortably
- Develop more constructive and less destructive feedback
- Use better feedback and on the job coaching to change employee performance
- Know the benefits and liabilities of using self, peer, upward or 360 evaluations