Coaching and Counseling Employees For Top Performance
Home Coaching and Counseling Employees For Top Performance
Training Benefits & Deliverables:
- Improve employee performance and results through a more effective coaching and leadership training
- Enhance feedback and criticism skills that result in changed performance
- Establish organizational consistency in formal and informal disciplinary practices
- Boost the productivity and quality of individuals and teams by coaching and counseling employees effectively
- Succeed with angry and emotional employees
- Improve the motivation and morale of employees
- Safely and legally discipline employees with coaching and counseling employees skills
- Make your feedback more effective in changing behavior and performance
- Document employee performance, behavior and attitude safely and consistently
- Establish and enforce consistent progressive discipline practices
- Choose the right words to improve understanding and reduce defensiveness in coaching or counseling
- Document verbal and written warnings consistently and safely
- Develop more powerful and effective communication skills
- Defuse angry and emotional employees more successfully by coaching and counseling employees
- Handle difficult and sensitive issues more confidently
- Maximize the results of effective criticism
- Support supervisors and managers with coaching and counseling employees training
Course Outline
I. Developing the Foundation for Constructive Leadership
- Establishing confidence and trust with our employees
- Understanding the influence of management styles on employee behavior
- Dealing with different personalities
- Using common sense motivating factors
II. Coaching Employees for Maximum Performance
- Creating a team vision
- Making employees accountable and responsible
- Giving effective positive and negative feedback
- Using feedback to change employee behavior
- Choose the right words for more constructive criticism
- Gain their commitment to improve
- 5 step coaching plan
III. Counseling Employees to Improve Performance
- Using performance appraisals to drive improvement
- Using constructive versus destructive communication
- Issuing and documenting formal and informal verbal warnings
- A 5 step counseling plan
- Developing a PIP-performance improvement plan that works
- Legally safe written warning documentation
- Progressive disciplinary guidelines
IV. Difficult Coaching & Counseling Situations
- Employees bringing personal problems to work
- Handle difficult or explosive personalities and behaviors
- Safely terminate employees who don’t improve
- Coach employees who are personal friends or former peers
- Counsel employees who are older than or have more seniority than the manager
- Deal with chronic complainers and gripers
- Learn the keys to coaching and leadership
