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Deal With Angry Customers
Deal With Angry Customers Home / Customer Service Training, Homepage, White Papers / Deal With Angry Customers Deal With Angry Customers Download PDF By staying calm, you may be able to satisfy even the most upset customer. Even if you don’t, you can maintain your professionalism. One of the hardest things to teach people who are new
Invest In New Supervisors
Invest In New Supervisors Home / Management Training, White Papers / Invest In New Supervisors Invest In New Supervisors You have promoted one of your staff to a supervisory position. The employee is honored, flattered and eager to take on new responsibilities. This person was likely chosen due to a strong work ethic and has shown
Time Management Training Benefits Everyone
Time Management Training Benefits Everyone Home / Project Management Training, White Papers / Time Management Training Benefits Everyone Time Management Training Benefits Everyone In the fast paced business world of today, our organizational skills and time management at work can make all the difference between who surges to the front of the pack and who is
Sensitivity Training for Executives
Sensitivity Training for Executives Home / Change Management Training, Management Training, Sensitivity Training, White Papers / Sensitivity Training for Executives Sensitivity Training for Executives In today’s world, with a lagging economy that is only starting to show signs of coming around, stress is one of the biggest contributors to loss of productivity. Companies want all levels of management
Defuse Difficult and Demanding Customers
Defuse Difficult and Demanding Customers Home / Customer Service Training, White Papers / Defuse Difficult and Demanding Customers Defuse Difficult and Demanding Customers There is no doubt about it the ability to defuse difficult and demanding customers can be hard to master. Not only is it stressful for employees, as they worry about getting in trouble at work