sensitivitytraining3Promoting a Diverse & Harassment-Free Workplace

  • The workplace has become ‘a little too casual’ with what is being said to one another
  • Workforce has become more multi-cultural and a refresher sensitivity training would be beneficial
  • Certain employees or managers speak without thinking and tend to offend people
  • Harassment or discrimination complaints have been filed by employees
  • Some employees feel they may be victims of being workplace bullying or intimidation
  • Jokes and humor can sometimes come across as potentially offensive
  • Employees misinterpret comments made by some co-workers or managers
  • Comments have been made about potentially suggestive pictures or posters
  • Sexual innuendo or wordplay sometimes takes place at work
  • Sometimes racially or ethnically insensitive comments are made

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Enhancing Diversity, Respect & Sensitivity within the Workplace

  • Long time co-workers may take liberties in how they speak to each other
  • Workforce has become more multi-cultural and a refresher training would be beneficial
  • Unprofessional communication takes place between co-workers
  • Insensitive comments are made too often to be an ‘accident’
  • Certain employees speak without thinking and regularly offend people
  • People’s feeling are hurt by belittling comments or behavior
  • Co-workers don’t feel profanity in the workplace should be offensive to others
  • Some employees use their personality as the excuse for rude or uncivil behavior
  • Certain employees are excluded from conversations or socializing
  • Aggressive co-workers come across in an intimidating way
  • Workplace morale & productivity would benefit from sensitivity training

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Sensitivity Training for Doctors

  • In order to maintain their privileges at a hospital the doctor is required to pay for and attend sensitivty training
  • Hospital/ practice has more multi-cultural patients and needs a ‘refresher’ training
  • Patient complaints have been made against a physician for disrespectful communication
  • Co-worker have complained about a physician’s belittling & disrespectful behavior
  • Comments have been made about a physician whose behavior borders on harassment or discrimination and needs sensitivity training
  • Some humor being used is ‘stepping over the line’ of what is appropriate
  • A physician feels that patients or co-workers are too sensitive and ‘need to get over it’
  • Physician feels that they’ve done nothing wrong and it’s the other people’s problems
  • Patient information texted/emailed via physician’s phone thereby violating HPPA
  • CMS/AMA Evaluation & Management Documentation Guidelines aren’t being followed

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Preventing Harassment in the Workplace

  • Insensitive comments or potentially offensive situations have been observed
  • Productivity has decreased because of an uncomfortable work environment
  • The “old boy” network needs to update communication and behavior styles
  • Managers don’t know the working definitions of harassment
  • Harassment complaints have been informally made in several departments
  • Managers don’t know what constitutes an “uncomfortable or hostile work environment”
  • Managers need to understand when and how humor can go too far in the workplace
  • Managers are asking some potentially dangerous questions in the hiring process
  • Employees and managers may not know company anti-harassment policies
  • Managers haven’t received employment law training, sexual harassment training or sensitivity training
  • Employees haven’t received sensitivity training, sexual harassment training or diversity training

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Sensitivity Training for Managers

  • Workplace has become  more multi-cultural and a ‘refresher’ training is needed
  • Managers need to better understand they are diversity role model for their employees
  • Complaints have been made about manager’s disrespectful communication or behavior
  • Some managers publicly criticize, embarrass and berate employees
  • Humor is used or jokes are allowed/made that ‘step over the line’ of what is appropriate
  • Comments have been made by a manager that border on harassment or discrimination
  • A manager feels that employees/ co-workers are too sensitive and ‘need to get over it’
  • Manager’s are being accused of playing favorites with job assignments or time off
  • Some managers feel they’ve done nothing wrong and it’s the other people’s problems
  • Managers haven’t received sensitivity training or harassment prevention training.

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California AB 1825 Harassment Prevention Training

  • Informal complaints have been made and supervisors don’t know how to handle them
  • California law requires supervisory harassment prevention training every two years
  • Comments and jokes are coming close to ‘stepping over the line’ of what is proper
  • Emails have been sent or forwarded that contained inappropriate material
  • Games are played with some employees work or tools that could be harassment
  • Supervisors aren’t exactly sure what ‘protected group status’ means or includes
  • Co-worker radio or ‘push to talk’ communication needs to be cleaned up
  • Some supervisors think that swearing on the job is no big deal
  • Supervisors don’t understand how or why they can be held  legally responsible

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Effectively Manage & Communicate in a Diverse Workplace

  • Employee cliques of different races and cultures have been developed at work
  • Conflict and arguments are affecting multi-cultural work teams
  • Employees feel that some managers are playing favorites
  • Manager and supervisors are having difficulty communicating to some employees and could benefit from sensitivity training
  • Comments and jokes are coming close to ‘stepping over the line’ of what is proper
  • Managers are sure what do about informal harassment or discrimination complaints
  • New supervisors aren’t exactly sure what ‘protected group status’ means or includes
  • Emails have been sent or forwarded that contained inappropriate material
  • Some supervisors feel that swearing  in the workplace isn’t a big deal

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