Creating a Solid Performance Management System

A performance management system is a system that involves setting and communicating clear performance goals and actively supervising and managing our employees as they accomplish those goals.

In order to successfully develop and implement a performance management system, your supervisors must be able to…

• Identify and establish realistic performance standards and goals
• Improve methods of communication so everyone understands the standards and goals
• Proactively supervise and manage the work as it is being accomplished
• Effectively use performance feedback and your performance evaluation process to coach, develop and motivate your employees

An important key to developing a successful performance management system is getting employees involved in identifying and setting performance goals. When the employee is involved, there is a greater sense of ownership and commitment to obtaining these goals.

Performance management training is an important component when it comes to implementing a solid performance appraisal or evaluation system. This is largely because a poor appraisal process will not develop nor motivate employees, and may result in poor quality work that disappoints customers.

In addition, a poorly crafted performance management system can result in many of the following problems…

• Distrust between employees and management
• Decreased employee productivity and morale
• Performance goals, standards and quotas not being achieved
• Grievance and/or harassment claims being made against supervisors

Results-Based Performance Management

In short, failure to implement a solid performance management system contributes to employee potential not being fully realized. On the other hand, with the help of performance management training, your supervisors can learn how to create a solid and motivating management process that enhances employee development and makes certain everyone is working both effectively and efficiently.